Eligibility

Here’s the criteria your purchase must meet to be eligible for a refund:

• You must have booked the course or workshop within 30 calendar days prior to your request
• The course/workshop must not have started prior to your refund request
• You must be able to provide a proof of purchase
• Discounted classes & deposits must have been booked within 14 calendar days prior to your request

What happens after the eligibility period?

We can’t accept refund requests after 30 calendar days have passed for full priced bookings, and 14 calendar days have passed for discounted classes & deposits. You're payment can only then be transferred as a TNSS Voucher towards exchanging your class. TNSS Vouchers are valid for 1 year from it's issue date.

Returning any borrowed work or samples

• As long as your refund meets our eligibility criteria, we’ll cover the costs of shipping (y)our samples/work, equipment or books borrowed back to us.
• You can either drop your item off at one of our network locations or schedule a home pickup to make the return process easier.

Refund

To request a refund, email us at contact@thenewsewingschool.com with your request. Depending on your eligibility, you can receive your refund in one of the following ways:

• A full payment of sent through your original payment method
• TNSS Course & Workshop Voucher up to the value of your purchase

When to expect the refund

It will take 3-5 days for us to process and initiate the refund once we have received and responded to your email. If you paid by debit or credit card, please allow an additional 2-4 weeks for the payment to post to your account.

Contact

If you have any questions or run into any hiccups along the way, feel free to reach out to us through email, phone, or our customer contact page.

Email: contact@thenewsewingschool.com
Phone: +31202443141